Refund Policy

1. Digital Product Policy

All products sold by CozyClipart are digital downloads. Because digital files are delivered instantly and can be copied, orders are generally non-refundable once purchase is completed.

2. When We May Approve a Refund

We may issue a refund or replacement in limited situations, such as:

• You were charged more than once for the same order.
• The file is corrupted or incomplete, and we cannot provide a working replacement.
• You purchased the same product twice by mistake within a short timeframe.
• The delivered files materially differ from the product description.

3. Cases Not Eligible for Refund

Refunds are normally not provided for:

• Change of mind after purchase.
• Not reading product details, file formats, or license terms before buying.
• Incompatibility with your software, hardware, or workflow not stated as supported.
• Accidental purchases where files have already been downloaded or accessed.
• Requests made long after purchase without a verifiable delivery issue.

4. Support First

Before requesting a refund, please contact us for troubleshooting. We can often resolve issues by sending an updated link, replacement file, or usage guidance.

5. How to Request Help

Email contact@cozyclipart.com with:

• Your order email and order reference.
• The product name.
• A clear description of the problem and, if possible, screenshots.

We aim to respond within 1-2 business days.

6. Chargebacks

If you file a payment dispute or chargeback without contacting us first, your account and download access may be restricted while the case is reviewed.

7. Policy Updates

We may update this policy from time to time. The latest version is always posted on this page with a revised "Last updated" date.